Return Policy

Return Policy

Welcome to Foison Sprinkler.

At Foison Sprinkler, we are committed to providing reliable quality and professional custom sprinkler solutions. Please read this Return Policy carefully before placing an order or requesting customized products.

1. General Return Policy

Because many of our products are custom-made according to customer requirements, returns are only accepted under specific conditions.

We may accept return or replacement requests if:

• The product is damaged during production

• The product has a confirmed manufacturing defect

• The product received is different from the confirmed order specifications

• The wrong product was shipped due to our error

Returns are not accepted for products that are correctly produced according to the approved design, sample, drawing, size, color, or specification confirmed by the customer.

2. Custom Sprinkler Orders

Custom sprinklers are produced according to customer drawings, samples, designs, sizes, colors, logos, and technical requirements.

Once a custom order has been confirmed and production has started, it cannot be cancelled, returned, or refunded unless there is a verified production defect or an error caused by Foison Sprinkler.

Customers are responsible for carefully checking and confirming all product details before production, including:

• Product design

• Size and shape

• Material requirements

• Color

• Logo or branding

• Quantity

• Packaging

• Shipping information

3. Return Request Timeframe

If you receive a damaged, defective, or incorrect product, you must contact us within 7 days after receiving the goods.

To process your request, please provide:

• Order details

• Clear photos or videos of the issue

• Description of the problem

• Packaging photos, if the item was damaged during shipping

Requests submitted after 7 days may not be accepted.

4. Inspection and Approval

After receiving your return or replacement request, our team will review the information and may request additional photos, videos, or details.

If the issue is confirmed to be caused by a manufacturing defect or our mistake, we may offer one of the following solutions:

• Product replacement

• Repair or remake

• Partial refund

• Full refund, depending on the situation

The final solution will depend on the product type, order condition, and confirmed issue.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made sprinklers correctly produced according to approved specifications

• Products damaged due to customer misuse, incorrect handling, or improper storage

• Products changed or modified by the customer after delivery

• Products with natural minor color differences caused by screen display, lighting, or material batch variations

• Products returned without prior approval

• Sample products, unless defective or incorrect

6. Order Cancellation

For standard products, cancellation may be accepted before the order is shipped.

For custom products, cancellation is only possible before production setup, sample production, or mass production begins. Once production has started, cancellation may not be accepted, and related costs may not be refundable.

7. Shipping Costs for Returns

If the return is caused by our confirmed mistake or manufacturing defect, we will discuss the return shipping or replacement shipping solution with the customer.

If the return is caused by customer error, change of mind, incorrect information, or wrong order details provided by the customer, the customer will be responsible for all related shipping costs and other charges.

8. Refund Processing

Approved refunds will be processed according to the agreed payment method and business terms.

Refund processing time may vary depending on the payment provider, bank, currency exchange, and international transaction process.

9. Shipping Damage

If products are damaged during shipping, please contact us as soon as possible with photos or videos of the damaged goods and packaging.

We will help review the issue and coordinate with the logistics provider when necessary. Shipping damage claims may require proof, packaging photos, and delivery records.

10. Contact Us

If you have any questions about this Return Policy or need to request a return, replacement, or refund, please contact us through the contact form on our website.

Foison Sprinkler